Berlin, Germany · BER
Berlin Brandenburg Airport Concierge at BER — Effortless Arrivals at Germany's Newest Airport
Berlin airport concierge is a VIP meet-and-greet service where a dedicated greeter meets you at the aircraft door at BER, escorts you through German border control and baggage reclaim, and walks you to a waiting chauffeur. Curo makes the most of Berlin's still-young single-hub airport.
Terminal 1 and Terminal 2 at Berlin's Consolidated Airport
Berlin Brandenburg opened in 2020 as the replacement for Tegel and Schönefeld, consolidating the capital's air traffic into one site with a single pair of runways. Terminal 1 is the main building, organised around piers A, B, C, D and E, and handles most full-service and legacy carriers including Lufthansa alongside a significant mix of easyJet and Ryanair flights. Terminal 2, a smaller satellite building linked by a short walkway, primarily supports overflow low-cost operations at peak times. Compared with older German hubs, BER's layout is more compact, though the airport's limited runway capacity means ground delays are not unusual.
German Border Control on a Mixed Low-Cost and Legacy Airport
Arrivals from outside the Schengen Area clear German border control in Terminal 1, with EasyPASS automated gates for eligible EU passport holders and staffed desks for everyone else. Because BER mixes high-frequency low-cost flights with legacy long-haul and short-haul services, arrival banks can be unpredictable, and queues sometimes build quickly when several easyJet or Ryanair flights land close together. Passengers unfamiliar with which pier or terminal their carrier uses can also lose time simply orienting themselves in a still-relatively-new airport.
Services and Pricing at Berlin Brandenburg
Curo's full service operates at BER, priced in EUR: Silver (€250) includes a personal greeter, immigration escort and baggage assistance; Gold (€380) adds fast-track lanes, a dedicated porter and lounge coordination; Platinum (€510) adds a private chauffeur with a named driver waiting kerbside. Every tier includes real-time flight monitoring with no delay surcharge, useful given BER's occasional runway-driven ground delays. Your greeter is positioned at the gate in either Terminal 1 or Terminal 2.
Services at Berlin Brandenburg Airport
- Airport Meet & Greet — Gate-side escort across Berlin Brandenburg's Terminal 1 and 2
- Fast Track — Priority lanes through German border control
- Lounge Access — Escorted to a Berlin Brandenburg lounge before departure
- Porter Service — Bags carried from arrivals to your vehicle
- Chauffeur Transfer — Named driver waiting kerbside at BER arrivals
Frequently asked questions
Where does my Curo greeter meet me at Berlin Brandenburg?
Your greeter meets you at the aircraft door or jet bridge, whether you land into one of Terminal 1's piers A to E or the Terminal 2 satellite building. They track your flight live and are ready on landing, then guide you through border control and on to baggage.
How much does BER meet and greet cost?
Berlin Brandenburg is priced in EUR. Silver starts at €250 per traveller — greeter, immigration escort and baggage help. Gold is €380, adding fast track, a porter and lounge coordination. Platinum is €510 and includes a private chauffeur transfer. Real-time flight monitoring is included at every tier.
Which terminal does my airline use at Berlin Brandenburg?
Lufthansa and most legacy carriers use Terminal 1, alongside a large share of easyJet and Ryanair flights, while Terminal 2 handles overflow low-cost operations at busy times. Tell us your flight and your greeter is assigned to the correct terminal for arrival.
Does Curo handle German border control at BER for non-EU travellers?
Yes. Your greeter escorts travellers of every nationality arriving from outside the Schengen Area through border control in Terminal 1, directing eligible EU passport holders to the EasyPASS gates and guiding other visitors to the shortest staffed line.
What happens if several low-cost flights land at once at BER?
Berlin Brandenburg's mix of high-frequency easyJet and Ryanair flights alongside legacy carriers can create sudden queue spikes at border control and baggage reclaim. Your greeter tracks arrival patterns and moves you through the fastest available lane rather than the default queue.
What if my flight into Berlin is delayed?
Your greeter monitors your flight in real time and adjusts to the actual landing time, with no rebooking, cancellation or delay surcharge — helpful given BER's single pair of runways can occasionally cause ground delays during busy periods.
Is a chauffeur transfer included at Berlin Brandenburg?
The Platinum tier includes a private chauffeur with a named driver waiting kerbside to take you into central Berlin or the wider Brandenburg region. Silver and Gold include an escort to your pre-arranged car or the taxi and train pickup points below the terminal.
Is Berlin airport concierge worth it?
For travellers unfamiliar with BER's newer layout or arriving during a busy low-cost bank, yes. The mix of legacy and budget traffic and occasional runway-driven delays make an assisted arrival a straightforward way to keep your journey on schedule.