Heathrow VIP Meet & Greet: The Complete Guide for 2026

What is Heathrow VIP Meet & Greet?

A Heathrow VIP meet and greet is a personal concierge arrangement where a dedicated agent meets you at the aircraft door, gate, or kerbside and manages your journey from there. New to the service? See what airport meet and greet includes.

For arrivals, your greeter is waiting as you step off the aircraft. They guide you through fast-track immigration, collect your luggage, and walk you to your vehicle. Average gate to car: 28 minutes (Curo, June 2026), compared to 74 minutes unassisted.

For departures, your greeter meets you at the terminal entrance, handles check-in, fast-tracks you through security, and walks you to the lounge or gate. The process from kerb to lounge typically takes 20 to 30 minutes.

Which Terminals Does Heathrow Meet & Greet Cover?

Curo's meet and greet at Heathrow covers all active terminals:

Terminal 2 (The Queen's Terminal) — Star Alliance carriers: United, Lufthansa, Swiss, Air Canada, ANA, and others.

Terminal 3 — Long-haul carriers including Cathay Pacific, American Airlines, Qantas, and Emirates.

Terminal 5 — Exclusively British Airways. The most frequently booked terminal for Curo at Heathrow.

Terminal 4 serves Malaysia Airlines and some Gulf carriers. Curo covers T4 on request.

When you book, your greeter is assigned to your specific terminal. They know the layout, the fast-track lanes, and the baggage carousels.

Fast Track at Heathrow: The Key Component

Fast track is the most impactful part of a Heathrow VIP meet and greet. In practice:

Arrivals fast track (immigration) — Dedicated passport control lanes, bypassing standard Border Force queues that regularly exceed 40 minutes after long-haul arrivals. Typically clears in under five minutes.

Departures fast track (security) — Priority lanes at all terminals, bypassing queues that reach 30+ minutes during morning peaks. Your agent knows which lane is fastest for your terminal and time of day.

Both are included in Gold and Platinum packages. Fast track works in both directions — here is what your greeter handles at each step:

| Journey | What your greeter handles | Your time saved |

| --- | --- | --- |

| Arrival | Gate pickup, fast-track immigration, porter, vehicle | ~74 min → ~28 min |

| Departure | Kerbside check-in, fast-track security, lounge escort | Kerb to lounge in 20–30 min |

| Transfer | Connection escort, transfer security, onward gate | No inter-terminal stress |

The Windsor by Heathrow: Ultimate VIP Terminal

The Windsor by Heathrow is a private VIP terminal, operated separately from Heathrow's main buildings. It reopened in February 2025 after a £3 million renovation and is a genuinely different experience.

Passengers arrive by private car, check in at a private desk, clear security in a dedicated screening area, and are driven directly to the aircraft. Nothing about the process touches the main terminal.

Curo's Platinum package can include Windsor access for qualifying passengers. For eligible travellers, it is the most thorough airport service available in the UK.

How to Book Heathrow VIP Meet & Greet

Booking takes under three minutes: enter your flight number, choose Silver, Gold, or Platinum, and pay. Your confirmation includes your greeter's name and a direct contact number. See live per-tier rates on the pricing page or explore the full Heathrow concierge page.

We recommend 48 hours notice, though same-day bookings are available at Heathrow. Your greeter monitors your flight automatically. If you are delayed, the service adjusts. You are not penalised for time spent on the tarmac. Arranging onward travel too? Compare your Heathrow transfer options.

Frequently asked questions