Heathrow Airport · 8 min read · 2026-06-10
What is Airport Meet and Greet? A Complete Guide for First-Time Bookers
If you've never used an airport meet and greet service, this guide explains exactly what it is, what's included, and whether it's right for your next trip.
Airport meet and greet is a service where a professional greeter meets you at the airport and handles your journey — arrival, departure, or transit. It typically includes fast-track immigration or security (clearing in under 5 minutes versus 30–60 unassisted), help with bags, and an escort to your vehicle, lounge, or connecting gate. Most travellers book it to save time and arrive calm at busy international airports.
By James Whitfield, Head of Airport Operations, Curo Travel
What is Airport Meet and Greet?
Airport meet and greet is a service where a professional greeter meets you at the airport and handles your journey from that point.
Depending on your journey:
Arrivals: Your greeter is at the gate or arrivals hall with a name board. They walk you through fast-track immigration, help with bags, and take you to your transfer vehicle or exit.
Departures: Your greeter meets you at the terminal entrance. They handle check-in, fast-track you through security, and walk you to the lounge or gate.
Transits: Your greeter meets you on disembarkation, walks you through transfer security, and gets you to your connecting gate. This covers the navigation of the airport between two flights.
Who Uses Airport Meet and Greet?
Most people assume meet and greet is for celebrities or the very wealthy. The actual frequent users are:
Business travellers who need to arrive sharp and on time, and for whom an extra hour at immigration has a real cost.
Families with young children navigating a large airport with a pushchair, car seat, and bags.
Elderly passengers or those with mobility needs who benefit from a knowledgeable escort.
First-time international travellers who find unfamiliar airports disorienting.
Frequent flyers who value their time. Once you have used meet and greet and compared it to queuing for 45 minutes at immigration, it is hard to go back.
Meet & Greet vs Fast Track vs Chauffeur
These three terms are often confused. Fast track is one component; meet and greet is the wider service that usually contains it; a chauffeur transfer is the onward journey. Here is how they compare:
| Service | What it does | Best for |
| --- | --- | --- |
| Fast track | Priority lanes that skip immigration or security queues | Travellers who only need to clear the queue quickly |
| Meet & greet | A personal greeter who manages your whole airport journey — usually includes fast track | Most travellers; arrivals, departures and transits |
| Chauffeur transfer | A private premium vehicle to or from the airport | Door-to-door journeys with no waiting for a taxi |
Fast track is usually the component passengers find most valuable. At Heathrow, Dubai, and Bangkok, standard queues can exceed 45 minutes at peak hours; priority lanes are processed by dedicated staff and typically clear in under five minutes.
Curo includes fast track in every Gold and Platinum booking. It can be added to Silver as an optional extra.
How Airport Meet and Greet Works
Before travel: You book online, entering your flight number and choosing your tier. Your confirmation includes your greeter's name and a direct contact number.
Day of travel: Our team monitors your flight. If you are delayed, the greeter adjusts automatically.
Arrivals: Your greeter is at the gate as you exit the aircraft, name board visible. They walk you through fast-track immigration, collect your bags, and take you to your vehicle.
Departures: Your greeter meets you at the terminal entrance. They handle check-in if needed, fast-track you through security, and walk you to the lounge or gate.
After: Your greeter stays until you are settled in the lounge, vehicle, or at the exit.
Is Airport Meet and Greet Worth It?
The answer depends on what you are trading off. If saving 45 minutes in an immigration queue and arriving calm instead of frazzled is worth the fee, yes.
For business travellers, the maths is simple: spend that 45 minutes working in the vehicle rather than standing in a line. For families, the difference is usually described as taking something dreaded and making it manageable.
It is not for everyone. A solo traveller who enjoys navigating airports and has no time pressure probably does not need it. But for most people at a busy international airport, it delivers exactly what it says.
See it in action at the airports we cover most: Heathrow, Dubai, Bangkok, and Singapore Changi.
How Much Does Airport Meet and Greet Cost?
Curo's pricing is fixed per traveller. The figures below are a USD reference; local-market pricing varies by airport — for example, Heathrow is priced in GBP (£250 / £380 / £510). See all airports on the pricing page:
| Tier | Price (per traveller, USD reference) | What's included |
| --- | --- | --- |
| Silver | $250 | Personal greeter at the gate, immigration escort, baggage assistance |
| Gold | $380 | Everything in Silver + fast-track lanes, dedicated porter, lounge access |
| Platinum | $510 | Everything in Gold + private chauffeur transfer in a premium vehicle |
All tiers cover your entire party under a single booking. Full per-airport pricing in USD, GBP, EUR, AED, and INR on the pricing page.
Frequently asked questions
What is airport meet and greet?
Airport meet and greet is a service where a professional greeter meets you at the airport and handles your journey from that point — guiding you through immigration or security on fast track, helping with bags, and taking you to your vehicle, lounge, or connecting gate.
Is airport meet and greet worth it?
If saving 45 minutes in an immigration queue and arriving calm rather than frazzled is worth the fee, yes. It is most valuable for business travellers, families, elderly or reduced-mobility passengers, and first-time international flyers at busy airports. Solo, unhurried travellers may not need it.
How much does airport meet and greet cost?
Curo prices it per traveller from a USD reference of $250 (Silver) to $510 (Platinum); local-market rates vary, with Heathrow priced in GBP (£250/£380/£510). One booking covers your whole party, and full per-airport pricing is on the pricing page.
What's the difference between meet and greet and fast track?
Fast track is the priority-lane component that skips immigration or security queues. Meet and greet is the wider service — a personal greeter who manages your whole airport journey and usually includes fast track as part of Gold and Platinum packages.
How does airport meet and greet work on arrival?
Your greeter waits at the gate or arrivals hall with a name board. They walk you through fast-track immigration, help collect your luggage, and take you to your transfer vehicle or the exit. The team monitors your flight, so a delay simply adjusts the pickup time.