Hanoi, Vietnam · HAN
Noi Bai Airport Concierge — From Aircraft Door to City Car Through Terminal 2
Hanoi airport concierge is a VIP meet-and-greet service where a dedicated greeter meets you at the aircraft door at Noi Bai, then guides you through immigration, e-visa and landing-stamp formalities, baggage reclaim and customs to a waiting chauffeur. Curo monitors your flight live and works gate to car.
Inside Noi Bai: Terminal 1 and Terminal 2
Noi Bai sits roughly 27km north of central Hanoi and runs two passenger terminals. Terminal 1 handles domestic flights for Vietnam Airlines, Vietjet Air, Bamboo Airways and Pacific Airlines, with separate wings for each carrier. Terminal 2 is the international terminal, serving long-haul and regional arrivals on Vietnam Airlines, Korean Air, Cathay Pacific, Singapore Airlines, Qatar Airways and Emirates. The two terminals are a short shuttle apart, and connecting between domestic and international flights means changing buildings — something Curo greeters coordinate door to door.
Arrival Formalities and the E-Visa Reality
Most foreign visitors now arrive on Vietnam's electronic visa, issued online before travel, while others collect a visa on arrival using a pre-approval letter. Either route means presenting paperwork, a landing photo and a stamp at immigration in Terminal 2, where queues build sharply when several wide-body flights land together. Your Curo greeter meets you airside, confirms your e-visa documents are in order, and escorts you to the correct counter so a missing form never costs you an hour at the desk.
Services and Pricing at Noi Bai
All five Curo services run at Noi Bai. Pricing references our standard tiers in USD: Silver from $250 per traveller covers a personal greeter, immigration and e-visa escort, and baggage assistance. Gold at $380 adds fast-track priority lanes, a dedicated porter for every bag, and lounge coordination at the Song Hong or partner lounges in Terminal 2. Platinum at $510 adds a private chauffeur transfer into Hanoi's Old Quarter or beyond. Every booking includes real-time flight monitoring with no charge for delays.
Services at Noi Bai International Airport
Frequently asked questions
Where will my Curo greeter be waiting at Noi Bai?
Your greeter meets you airside at the aircraft door or jet bridge in Terminal 2, holding your name, rather than in the public arrivals hall. They track your inbound flight live and are in position whether you land early or late, then walk you straight to immigration without you searching for a sign.
Can Curo help with my Vietnam e-visa at the airport?
Yes. Your greeter meets you before immigration and checks your e-visa printout or visa-on-arrival approval letter is complete, then escorts you to the right counter. Curo does not issue visas, but we make sure your documents are ready so the landing-stamp formalities at Noi Bai go smoothly and quickly.
How much does Hanoi airport meet and greet cost?
Curo's Noi Bai concierge is priced in USD from $250 per traveller for Silver, which includes a personal greeter, immigration and e-visa escort and baggage help. Gold is $380, adding fast track, a porter and lounge coordination. Platinum is $510 and includes a private chauffeur transfer into Hanoi.
Which terminal does my flight use at Noi Bai?
Terminal 2 handles all international arrivals and departures, including Vietnam Airlines long-haul, Korean Air, Cathay Pacific and Emirates. Terminal 1 is purely domestic, covering Vietjet, Bamboo Airways and Vietnam Airlines internal routes. If you connect between the two, your Curo greeter manages the shuttle transfer between buildings for you.
Does Curo cover domestic connections at Hanoi?
Yes. If you arrive internationally into Terminal 2 and connect to a domestic flight from Terminal 1, your greeter handles the inter-terminal transfer, helps re-check bags where needed and walks you to the correct domestic wing for Vietjet, Bamboo or Vietnam Airlines, so a tight connection stays calm.
What happens if my flight into Hanoi is delayed?
Curo monitors your flight in real time and adjusts to the actual landing time. There is no rebooking, no cancellation and no extra charge if you arrive late at Noi Bai. Your greeter simply waits for the aircraft you are actually on, and your chauffeur is timed against the live arrival.
Is Noi Bai concierge suitable for first-time visitors to Vietnam?
Very much so. First-time arrivals often find the e-visa stamping process and the distance into Hanoi confusing. A Curo greeter removes that uncertainty, walking you through formalities, baggage and customs, then handing you to a named driver, so your first hour in Vietnam is reassuring rather than chaotic.
Is Hanoi airport concierge worth it?
For business travellers, families and anyone unfamiliar with Vietnam's e-visa system, it is. You avoid long immigration queues at Terminal 2, sidestep document confusion at the desk, and have a chauffeur ready for the 27km run into the city, turning a tiring long-haul arrival into a smooth, escorted exit.